Welcome to Midway College Student Moodle Support

The tutorials on  Midway College Student Moodle Support  were created by the Informational Technology department to help students use Moodle.  Other resources on this page will assist you with Library and Research and Student Online Readiness.  If you have an idea for a tutorial, resource, or have feedback please email ebloomfield@midway.edu

Technical Support

The IT Help link will direct you to a page where you can access technical support for the following:

• Email
• Portal
• Online classes
• Password help
• Link to submit a help ticket

Please visit the "IT Help" webpage for technical support. http://www.midway.edu/ithelp 

If you need technical assistance outside of normal business hours for your online courses then you can contact Online Course Support through Aelearn by clicking this link:   

MIDWAY ONLINE COURSE SUPPORT

The technical services Aelearn offers:

• Email Support - Available 7 days a week - 24 hours a day.  You can email them a description of your technical issue and you will receive a response regarding a timeframe for resolution
• Chat Support - You can chat with an online site consultant from 12:00PM to 12:00AM EST Monday through Friday
• Phone Support - The call center hours are from 12:00PM to 12:00AM EST Monday through Friday  

If you need further assistance, call  859-846-4357   

Please note  --  Neither Aelearn or IT has the authority to reset the exams or quizzes if interruption occurs.  This is the responsibility of the instructor who is currently teaching the course.  You will contact your instructor if this happens.

Technical Requirements for Moodle

Accessing Moodle Courses:

There are three ways to access your online courses:

1.  http://www.midway.edu 
2. http://moodle.midway.edu 
3. http://www.midway.edu/ithelp 

You will be directed to the Midway College Single Sign-on window. Type your username and password (same username/password for portal.midway.edu).  Please note:  You will be able to view your online course(s) on the Friday prior to the course start date.  Happy Learning!

Q.E.P 

The QEP will affect you as a student. Do you know what it is?  A Quality Enhancement Plan (QEP) is a five-year action plan developed to improve an aspect of student learning or success.  Midway’s QEP is Because we C.A.R.E.!    Comprehensive Advising Reaches Everyone Learn more about the QEP at: http://www.midway.edu/academic-programs/qep

Library & Research Resources

This section has information and resources pertaining to the library and its services. 

Student Online Readiness

This section has information and diagnostic tools that you can use to assess your readiness for online coursework. 

About Moodle 

This section has tutorials to introduce students to Moodle LMS.  It contains information on Moodle site access and navigation

Activities & Assignments

This section has tutorials about using the activities in Moodle, turning in assignments, posting on the forum, quizzes, and the use of other tools in Moodle

Gradebook

The tutorials in this section cover how to access your student grades in Moodle gradebook.

FAQs 

Tips for Success

This section covers various topics on how to succeed in online learning.